With any new software update on any device, there are going
to be small hiccups, little issues that cause users to not be able to download
the update even though they should be able to. Windows
8.1, the free update for tablets, desktops and notebooks running
Microsoft’s Windows 8 operating system isn’t any different.
Since its release users have reported random issues with not
being able to download the update. Here’s what to do when Windows tells you
your Windows 8.1 install couldn’t be completed.
Before proceeding, it’s a good idea to simply close the
Windows Store app by clicking or tapping on its top and dragging it to the
bottom of our screen. Then trying the update again. This could fix your issue
and save you from having to proceed with the rest of this process. If that
still hasn’t helped then continue.
The first thing you want to do if you see the error above on
your screen is to restart your Windows 8 devices and try again. Remember to
save any work you’ve been doing in the background before you restart
first. After you’ve restarted, don’t open the Windows Store app.
If you’re still having trouble downloading the update.
You’re going to need to open the Windows 8 Command Prompt. Go to the Start
Screen by pressing the Windows key on your keyboard or by pressing the
Windows button underneath your device’s display.
Right-click anywhere on the Start Screen and click on
the All Apps button.
Now, find the Command Prompt option in the list of
installed apps. Don’t left-click on it. Instead, right-click on it and
select Run As Administrator from the menu on the bottom. Tablet users
should place their finger on Command Prompt and then pull down on the app
slightly to see the app menu.
In the menu type ‘net stop wuauserv’ then hit enter on your
keyboard.
Now type ‘net stop bits’ then hit enter on your keyboard
again.
Now open a file window by going back to the Desktop. Go the
following location by manually typing it into the address bar or by copy and
pasting it into the address bar in a file window: C:\Windows\SoftwareDistribution.
Delete everything inside that folder.
Now go back to the Command Prompt and type in ‘net start
wuauserv’ then hit enter.
Next type ‘net start bits’ then hit enter.
Now head to the Windows Store and attempt to download
Windows 8.1 again.
By now, you should be able to download the Windows 8.1
without any issues. Remember to make sure you’re on a stable internet
connection and that your Windows 8 device is plugged in.
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